Frequently Asked Questions

Orders and Shipping

Last order dates for Christmas

Last order dates for Christmas 2024: 

Free UK delivery (2nd class): order by end of the day 17th December for items to be dispatched before the Royal Mail cut off date!

Royal Mail 1st Class Fully Tracked: order by end of the day 18th December for items to be dispatched before the Royal Mail cut off date!

I've placed an order, now what?

Kick back and relax - as soon as your order is placed we’ll start processing it. We aim to dispatch orders as quickly as possible, we are just a 2 person team though so please bear with us! :) If you have any questions feel free to email us at hello@threadtype.co.uk

How long will it take for my order to arrive?

Rest assured your order will be making its way through our workshop. Once ready for dispatch you will receive an email confirming your order is on its way.

Once dispatched, please allow the following timeframes for delivery:

Free UK 2nd Class delivery: 3 - 4 working days

Royal Mail 1st Class: 2-3 working days

Royal Mail 1st Class Fully Tracked: 1-2 working days

In a rush? Check out our digital gift card option - Instant and stress free!

Do you accept returns?

To ensure minimum wastage and lessen our impact, our embroidered clothing is made-to-order by us in our workshops just for you, we're therefore unable to offer refunds on these items. In the unlikely event you have an issue with your order, please don't hesitate to contact us by emailing us at hello@threadtype.co.uk.

Currently we are able to accept returns on our Button Up shirts within 14 days of receiving your order. If you wish to return your shirt we have a £5 return processing fee. Please drop us an email at hello@threadtype.co.uk to arrange your return. As we manufacture in small quantities to create minimum wastage we unfortunately cannot offer exchanges at this time.

Do you offer international shipping?

We sure do! We ship to the US, Canada and Europe and shipping prices are automatically calculated at the checkout. If you’re located somewhere else, please don’t hesitate to drop us a note via hello@threadtype.co.uk

All sent using tracked services

USA 8-10days delivery after your order leaves our workshop - £15.

Europe 5-7 days delivery after your order leaves our workshop - £12. 

Canada 8-10 days delivery after your order leaves our workshop - £16.

Please note that we cannot be held responsible for any customs delays or charges.

Can I change or edit my order?

As we’re a small, family run business and all of our items are made-to-order especially for you, we’re unable to edit or change your order once it has been placed.

Sizing

What is your sizing like?

Ah, decisions, decisions! We understand shopping online can be tricky, so we're more than happy to help with sizing where we can.

Your first port of call is our size guide. We would recommend grabbing a tape measure and measuring around the fullest point of your chest, to then compare this measurement with our size guide.

We also provide the sizing that is featured in our product photos to help your judgement.


If you’re buying a gift or still aren’t sure, we’re always happy to help - please drop us a DM on our Instagram (@threadtypeco) or email us at hello@threadtype.co.uk.

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